At Shelterwala, your privacy is our top priority. This Privacy Policy (“Policy”) explains how we collect, use, and protect the personal information you provide while using our website and associated services (“Services”). By accessing or using our Services, you consent to the terms outlined in this Policy.

We are committed to safeguarding your personal information with the utmost care and confidentiality. Your data is used solely to enhance and deliver our Services effectively.

Shelterwala reserves the right to modify or update this Policy at its sole discretion by posting the updated version on our website. It is your responsibility to review the Policy periodically. Your continued use of the Services after any changes constitutes your acceptance of the revised terms.  

Information We Collect

We may collect and process the following types of information:

• Personal details such as your name, email address, phone number, gender, and postal address provided while creating an account, filling forms, or booking a hostel room.
• Login credentials, including your username and password, for account access.
• Transactional details related to bookings or services availed through the Site.
• Communications, including emails, queries, feedback, or complaints submitted via the Site.
• Content or comments you post on the Site.
• IP addresses, device information, and browsing behavior for analytical purposes.

How We Use Your Information

We use your information for the following purposes:

• To verify your identity and allow secure sign-in to your account.
• To provide and manage hostel booking services and other related features.
• To send confirmations, updates, or notifications related to bookings.
• To respond to queries, address complaints, and provide customer support.
• To suggest properties or services based on your preferences.
• To improve the Site’s content, user experience, and overall functionality.
• For any other purposes disclosed at the time of data collection.

Email & Mobile Communication

We respect your preferences and will communicate with you only when necessary.

• We may send you transactional emails or SMS regarding bookings or account activity.
• Occasionally, we may share updates, offers, or announcements, which you can opt out of at any time.

Third-Party Services

We do not share your personal information with third parties for marketing purposes. However, we may share it with trusted partners to enable Services, such as payment processing or booking confirmations.

Grievance Officer

For any concerns, questions, or complaints regarding this Policy or your data, you may contact our Grievance Officer:

Address: [Your Hostel’s Address]
Email: [Your Contact Email]
Phone: [Your Contact Phone Number]